Refund Policy

Return Policy
1. Order Cancellation
We accept requests to cancel orders before the product has been shipped or production has begun. If an order is successfully cancelled, you will receive a full refund. Once the product has been shipped, we are no longer able to cancel the order.

Processing Time: Orders are typically processed within 1–2 business days of receipt. Please allow for additional time for shipping tracking information to update, as local courier services may experience slight delays. Orders are not processed on Sundays.

2. Return Acceptance: We accept return requests. Customers have the right to request a return within 15 days of receiving the product.

2. Refund Terms
Product Quality Issues: If the product you receive has quality issues or manufacturing defects, you may request a refund. Please contact us within 72 hours of receiving the product and provide relevant photos or videos as evidence. If the return is due to product quality issues caused by our side, we will cover the return shipping costs.

Non-Receipt of Goods: If you do not receive your product within the promised delivery timeframe, please contact us immediately. We will investigate the situation and offer you a solution, either in the form of a full refund or a reshipment of the product.

3. Refund Process
To request a refund, please follow these steps:

Contact Us: Please contact us via our customer service email or phone number, providing your order number and a detailed description of the issue.

Submit Evidence: For quality-related issues, you may be required to provide your order number along with relevant photos or videos as evidence. Our customer service team will guide you through the entire refund process.

Processing Time: Once we confirm that your refund request meets our eligibility criteria, we will process your request as soon as possible after receiving and inspecting the returned items. Refund processing is typically completed within 7 business days of receiving the returned goods. Return shipping costs incurred within the 15-day return period will be covered by us.

4. Refund Method
Original Payment Method: Refunds will be processed via the original payment method used when placing the order. For example, if you paid using a credit card, the refund amount will be credited back to your credit card account. Return Shipping Costs: If the reason for the refund is a product quality issue or a shipping error on our part, the return shipping costs will be covered by us. With the exception of the situations mentioned above, return shipping costs must be borne by the customer. 5. Contact Us
If you have any questions regarding our refund policy or require further assistance, please feel free to contact our customer service team at any time:

Email: support@witambike.com
Our customer service team is dedicated to serving you and will promptly resolve any issues you may encounter.

Stay Connected
Phone: +86-15889671682
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+1)

Customer Support: support@witambike.com
Business Inquiries: support@witambike.com